Privacy Policy

1. Notice of Health Information Privacy Practices

This Privacy Policy describes how Mevitas Health (“we”, “our”, “us”) collects, uses, processes, and shares your personal and health information when you use our App/Website (the “Platform”).

The PLATFORM facilitates healthcare services provided by Registered Medical Doctors (“Doctors”) through telemedicine.

Doctors are independent professionals registered under the Bangladesh Medical and Dental Council (BMDC) and are responsible for maintaining confidentiality of patient information.

Health Information includes:
• Medical history
• Diagnosis and prescriptions
• Lab reports and imaging
• Consultation records
• Audio/visual data (if applicable)
• Any health-related data shared during consultations

By using the PLATFORM, you provide explicit consent to:
• Collection
• Use
• Processing
• Sharing

of your information as outlined in this Privacy Policy and the Informed Consent for Telemedicine Services.

2. How We Protect Your Privacy

We understand that your health information is highly sensitive.

We protect your data through:
• Technical safeguards (encryption, secure servers)
• Administrative controls
• Access restrictions

We comply with:
• BMDC Telemedicine Guidelines (2020)
• BMDC Code of Conduct
• Applicable data protection laws of Bangladesh

3. How We Use and Share Information

We may use and disclose your information for the following purposes:

A. Patient Care
• Maintain medical records
• Share with Doctors, labs, or healthcare providers
• Provide diagnosis, treatment, and follow-up

B. Healthcare Operations
• Improve service quality
• Train staff
• Monitor Doctor performance
• Customer support

C. Communication
• Appointment reminders
• Follow-up messages
• Health updates

D. Video & Audio Consultation
• Video calls are encrypted
• Video calls are not recorded
• Screenshots may be taken for quality/legal purposes

Audio Recording:
• May be recorded with your consent
• Used for quality improvement, research, dispute resolution
• Stored securely with restricted access

E. Legal & Safety Purposes

We may disclose information to:
• Comply with laws or court orders
• Prevent fraud or abuse
• Protect patient safety
• Respond to emergencies

F. Research & Improvement
• Data may be anonymized and used for:
• Research
• Analytics
• Service improvement

4. Doctor Responsibilities

Doctors must:
• Maintain confidentiality
• Follow medical ethics and laws
• Provide accurate consultation
• Inform patients in case of data breach

5. Your Rights

You have the right to:
• Access your health records
• Request correction of incorrect data
• Request restriction of data usage
• Request deletion of your data (subject to law)
• Request communication via specific channels
• Obtain a copy of this Privacy Policy

Requests may be submitted via email.

6. Information We Collect

A. Personal Information
• Name, phone number, email
• Gender, date of birth
• Profile details

B. Health Information
• Medical history
• Reports and prescriptions
• Consultation data

C. Technical Information
• Device information
• IP address
• Browser type
• App usage data

7. Cookies & Tracking Technologies

We use:
• Cookies
• Analytics tools (e.g., Firebase/Google Analytics)

Purpose:
• Improve user experience
• Track usage patterns
• Enhance performance

You can disable cookies in your browser settings.

8. Data Sharing

We may share your data with:
• Doctors
• Labs and healthcare providers
• Service providers (IT, storage, analytics)
• Legal authorities (if required)

We ensure third parties maintain confidentiality.

9. Data Security Risks

While we take strong security measures, risks include:
• Unencrypted email/SMS communication
• Device-level data storage risks
• Possible cyber-attacks

We cannot guarantee 100% security.

10. Data Retention & Deletion
• Data is stored as long as necessary
• You may request deletion
• Some data may be retained for legal compliance

11. Children’s Privacy

The PLATFORM is not intended for users under 18 without parental/guardian consent.

12. Third-Party Links

We are not responsible for privacy practices of third-party websites linked from our platform.

13. Non-Discrimination

You will not be discriminated against for exercising your privacy rights.

14. Changes to Privacy Policy

We may update this Privacy Policy at any time.

Continued use of the PLATFORM means you accept the updated policy.

15. Contact Us

For any privacy-related queries or complaints:

📧 Email: mevitashealth@gmail.com
📧 Complaints: mevitashealth@gmail.com
📞 Phone: +8801865102347
🌐 Website: www.mevitashealth.com